Refund policy


Return and Refund Policy – Saims Emporium

Thank you for shopping at Saims Emporium. We value your satisfaction and strive to provide the best quality perfumes and watches. Please read our return and refund policy carefully.

1. Returns Eligibility

We accept returns under the following conditions:

Perfumes

  • Must be unopened, unused, and in original packaging.

  • Return request must be made within 5 days of delivery.

Watches

  • Must be unused and in original condition with all tags, protective films, and box.

  • Return request must be made within 5 days of delivery.

2. Non-Returnable Items

We do not accept returns or exchanges on:

  • Used or opened perfume bottles.

  • Damaged items due to misuse.

  • Items without original packaging or proof of purchase.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days to your original payment method.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service to ensure we receive your return.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at:

📧 Email: saimshafiq990@gmail.com
📞 Phone: +92-3172937530

6. Cancellations

Orders can only be cancelled within 1 hours of placement. After this window, the order will be processed and shipped.

If you have any questions or concerns about our return policy, feel free to contact us.

Thank you for shopping with Saims Emporium!